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Refund and Returns Policy for Aerospider.se
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The Refund and Return Policy for Aerospider.se

Last Updated: 2025-07-09

At Aerospider.se, we strive to ensure customer satisfaction with every purchase. However, due to the nature of the products and services we offer (including cars, houses, computers, education courses, and guided tours), our refund and return policies vary by category. Please review the specific terms below.

1. General Refund & Return Conditions

  • All refund and return requests must be submitted within the specified timeframe for each product/service.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns/refunds.
  • Refunds will be processed using the original payment method unless otherwise agreed.
  • Products must be returned in their original condition (where applicable) unless defective or damaged.

2. Category-Specific Policies

A. Cars

  • Returns: Due to the nature of vehicle sales, all car purchases are considered final unless otherwise stated in the sales agreement.
  • Refunds: Refunds may only be issued if the vehicle is misrepresented (e.g., undisclosed damage, incorrect specifications). A professional inspection may be required.
  • Warranty: Any manufacturer or dealer warranties apply as per the original terms.

B. Houses & Real Estate

  • Returns: Real estate transactions are non-refundable after closing unless otherwise specified in the contract.
  • Deposits: Earnest money deposits may be refundable under certain conditions (e.g., failed inspections, financing issues) as per the purchase agreement.
  • Cancellation: Pre-closing cancellations may incur fees; consult your contract for details.

C. Computers & Electronics

  • Return Window: 14-30 days from delivery (unless opened software or personalized items are excluded).
  • Condition: Must be unused, in original packaging, and with all accessories.
  • Refunds: Full refund upon return approval. Restocking fees (if any) will be disclosed at purchase.
  • Defective Items: If defective upon arrival, contact us immediately for a replacement or refund.

D. Education Courses

  • Refund Eligibility:
    • Digital Courses: Refundable within 7 days if not accessed.
    • Live/Subscription Courses: Prorated refunds may apply if canceled before a specified deadline.
  • No Refund After: Course completion or excessive usage (determined case-by-case).

E. Guided Tours

  • Cancellation Window:
    • Full refund if canceled 30+ days before the tour.
    • 50% refund if canceled 15-29 days before.
    • No refund within 14 days of the tour (unless resold).
  • No-Shows: Non-refundable.
  • Tour Operator Changes: If Aerospider.se cancels, a full refund or rescheduling option will be provided.

3. How to Request a Refund or Return

  1. Contact Us at [Insert Customer Support Email] within the eligible timeframe.
  2. Provide:
    • Order number
    • Reason for return/refund
    • Supporting evidence (photos, documents) if applicable
  3. Follow return shipping instructions (if required).

4. Processing Time

  • Refunds typically take 5-10 business days after approval.
  • Returns may require inspection before approval.

5. Non-Refundable Items

  • Customized/personalized products
  • Downloadable software (if activated)
  • Services already rendered (e.g., completed tours, course access beyond policy)

6. Contact Us

For questions or disputes, contact:
📧 Email: sales@aerospider.se
📞 Phone: +46739959488